Urban Hive Estates is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services.
1. Information We Collect
Urban Hive Estates may collect the following information from customers and website visitors for verification, communication, transaction processing, and service-related purposes:
Personal Information:
Name, phone number, email address, residential address, and other contact details.
Payment Information:
Transaction details, payment status, payment method information, and other information required to process payments.
Property Preferences:
Preferred location, plot or property size, budget requirements, property type, and other preferences provided by you.
Identification Documents:
Government-issued identification documents and other information that may be required for legal compliance, documentation, property transactions, or registration purposes.
2. How We Collect and Use Your Information
We may collect information directly from you when you:
- Submit inquiry or contact forms on our website
- Request information about our properties or projects
- Make a booking or payment
- Register for our services or events
- Subscribe to newsletters or promotional communications
- Contact us by phone, email, WhatsApp, social media, or other communication channels
- Interact with our website or digital platforms
We may use your information to:
- Process property inquiries, bookings, and payments
- Provide real estate and property-related services
- Respond to your questions and requests
- Communicate project, property, booking, and transaction updates
- Assist with documentation and registration-related processes
- Send relevant information about our properties, projects, and services
- Comply with applicable legal and regulatory requirements
- Prevent fraud, misuse, or unauthorized transactions
- Improve our website, services, and customer experience
3. Data Protection & Security
Urban Hive Estates takes reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Payment Information:
Payments made through our website may be processed through secure third-party payment gateways. We do not intend to store sensitive banking or card information, such as complete debit/credit card numbers, PINs, or passwords, on our own servers.
We do not:
- Sell your personal information to third parties for commercial purposes
- Share your personal information for unauthorized marketing purposes
- Intentionally store sensitive banking credentials on our servers
However, information may be shared with trusted service providers where necessary to provide our services, process transactions, or comply with legal requirements.
4. Information Sharing
Urban Hive Estates may share relevant personal information with trusted third parties when reasonably necessary for providing our services or fulfilling legal and contractual obligations.
These may include:
Payment Gateways:
Third-party payment processors such as Razorpay or other authorized payment service providers for secure transaction processing.
Government and Regulatory Authorities:
Where disclosure is required by applicable law, regulation, court order, or governmental authority.
Professional and Service Providers:
Service providers involved in documentation, property registration, legal services, technology services, project development, customer support, or other services necessary to complete your transaction or provide our services.
We do not sell your personal information to external parties for commercial purposes.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our website.
These technologies may be used to:
- Analyze website traffic and visitor behavior
- Monitor and improve website performance
- Remember user preferences
- Improve website functionality
- Measure the effectiveness of advertising and marketing campaigns
- Provide relevant content, advertisements, or offers
We may use services such as Google Analytics, Meta Pixel, or similar technologies for these purposes.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Your Privacy Rights
Subject to applicable laws and legal requirements, you may have the right to request:
Access:
Information about the personal data we hold about you.
Correction:
Correction or updating of inaccurate or incomplete personal information.
Deletion:
Deletion of your personal information where legally permitted and where we are not required to retain it for legal, regulatory, contractual, or legitimate business purposes.
To exercise your privacy rights or make a privacy-related request, please contact us using the contact details provided below.
7. Email & Marketing Opt-Out
You may choose to opt out of receiving promotional or marketing communications from Urban Hive Estates by contacting us through the email address provided below or by using the unsubscribe option included in applicable marketing communications.
We will make reasonable efforts to process such requests within 10 working days.
Please note that you may continue to receive essential transactional or service-related communications, such as payment confirmations, booking information, property updates, documentation notices, and other communications necessary to provide our services.
8. Third-Party Websites
Our website may contain links to third-party websites, applications, payment gateways, social media platforms, or other external services.
Urban Hive Estates is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policies of such third parties before providing them with your personal information.
9. Updates to This Privacy Policy
Urban Hive Estates may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any changes will be published on this page along with an updated “11th August, 2026″ date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
10. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising out of or relating to this Privacy Policy or the handling of personal information by Urban Hive Estates shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India, unless otherwise provided under applicable law.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Urban Hive Estates
Email: urbanhiveestates@gmail.com
Phone: +91 63746 98898
Address: 2nd Floor, 3/572, Bharathi Complex, Perumbakkam Main Road, Putu Nagar, Medavakkam, Chennai, Tamil Nadu 600100
Last Updated: [11th August, 2026]